I picked up the ashes today, expecting them to be in a ziploc bag in a cardboard box. I didn't pay for a special urn, but they had put her ashes in a very nice wooden box with a small note that had a beautiful quote. They also provided a certificate of death. They made a very difficult situation much easier to deal with.
We discovered early on Easter morning that our sweet cat passed away unexpectedly. My husband and I were devastated and at a loss for what to do, as we had (fortunately) not had to cope with losing a pet before this point. A friend gave me the phone number for Pet Cremation Services, and I called, expecting to leave a message. Not only did someone answer, but arrangements were quickly made for us to bring our girl in before noon. Steve was so kind and caring, and didn't seem inconvenienced at all at having to come in on a Sunday morning (and a holiday, at that). He took the time to carefully explain the process, how we could be certain that the remains we received were hers, offered to show us the machine they would use, and didn't charge us any sort of fee for the "off-hours" visit. We special-ordered an urn, which took an extra two days; Steve offered to keep her until it arrived or to let us come back that same day and pick her up, and get the urn later. We chose the former, and picked up our sweet girl today. Nothing can lessen the pain of losing her so suddenly, but the kindness and compassion of Steve and the other staff at Pet Cremation Services was such a blessing in what was a very emotional and traumatic day.
From the kind young man who picked him up to speaking with the owners when he arrived at the facility, my mind and heart are in peace. All questions were answered professionally and they also suggested to cut some mane and tail hair, which I had already done.
When I left, I couldn't even thank Greg because I was so choked up---partially because of the grief, but also because I was so touched by his kindness.
No regrets in using this company in ensuring my boys final journey was compassionate and dignified.
A very personalised approach, very sincere, sensitive and respectful company. Thank you to all the staff for everything!
My experience only got better when Greg met me at 10:30. He said the owners typically handle the weekend calls, but they were out of town. He was so gracious, respectful and caring! It amazed me that someone could be so compassionate after being called into work on a Sunday morning. He helped me fill out the paperwork and talked me through the process. One of my biggest concerns was that my poor dog would be left there until someone came in on Monday to do the cremation. But no, Greg said he would do it that same day. And, in fact, he said I could go back and be with her as he started the process. He even said that they could deliver the remains to my vet so I wouldn't have to drive the 50 miles back to pick them up.
Could not ask for a more thoughtful, caring and sensitive group of people. I first knew of them when I worked at a veterinary clinic that utilized their services...the drivers were always so respectful and kind. I no longer work in the veterinary field, but have continued to use Pet Cremation Services for our own menagerie of aging pets. Each time we've had to say goodbye to one of them, Pet Cremation Services has been there with heartfelt compassion and a willingness to go above and beyond in returning our loved ones' ashes. I would rate them ten stars if I could.
I have used Pet Cremation services twice for my senior horses. Today was for my 34 year-old beloved horse. After hearing about cremation issues at other facilities such as not actually doing the cremation, I was apprehensive that my boy would be cremated with the dignity he deserved.
My experience is similar to other reviewers who give Pet Cremation Services 5 stars. Our family dog passed away after midnight on a Saturday. On Sunday morning, I called Pet Cremation Services at 8:30 a.m. I expected to get an answering machine, and was pleasantly surprised when a real person at an answering service answered the phone. She said someone would call me back, and within 10 minutes I got the call. Unfortunately, in my grief I failed to get the woman's name. Since I live about 50 miles from their facility, I asked if someone could meet me at 10:30. She told me one of their workers would meet me.
Pet Cremation Services is a US Funeral Home based in Martin City Kansas City, Missouri. Pet Cremation Services is located at 13508 Oak St, Kansas City, MO 64145, USA.
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